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Please read this SATO Global
Warranty Programme Online User Agreement set out below which
includes disclaimers of liability and other important general
matters.
By selecting the "I agree" button,
I acknowledge that I have read the SATO Global Warranty
Programme Online User Agreement and I agree unconditionally to
be bound by the terms and conditions of the the SATO Global
Warranty Programme Online User Agreement prevailing from time to
time.
The Global Warranty Programme is
applicable when the place of purchase is different from place of
installation and the purchase date is less than one year. If the
place of purchase and place of installation are similar, local
warranty conditions apply. Should you be unclear about the
warranty status of your printers, please contact SATO in the
country which you have purchased from. (Refer
to SATO Group Network)
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1. |
SATO warrants that when
purchased from SATO or through an authorized SATO
distributor or reseller; this printer, its components,
and accessories are in good working order and free from
defects in workmanship and materials. |
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2. |
The warranty period for
Printers (excluding the print head,
platen roller, and cutter assembly) is one (1) year from
the purchase date. Warranties applicable to products
commence on the date as stated on the sales invoice
provided by the reseller. Commencement dates of
warranties applicable to other sovereignties may be
found in their relative literature. |
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3. |
The warranty period for
Spare Parts (excluding print heads,
platen rollers, and cutter assemblies) is one (1) year
from the date of purchase. |
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4. |
The warranty period for
the Print Heads and Platen Rollers* is:
Thermal Transfer Applications: one (1) year or 30km
(1,200,000 linear print inches), whichever comes first.
Direct Thermal Applications: one (1) year or 15km
(600,000 linear print inches), whichever occurs first.
*Print heads for the
M-5900RVe and M-8459Se series printers are exempt, which
have a warranty period of one (1) year or 50km
(2,000,000 linear inches), whichever occurs first.
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5. |
The warranty period for
SATO Cutters is one (1) year from the
date of purchase or the following number of cuts:
. SATO Standard Guillotine Cutter : 1
year or 300,000 cuts, whichever comes first.
. SATO Heavy Duty Rotary (HD) Cutter :
1 year or 500,000 cuts, whichever comes first.
. SATO XL4xxe Integrated Cutter : 1
year or 1,000,000 cuts, whichever comes first.
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6. |
In case repairs, parts
replacements or some other services are requested under
the warranties provided herein within the warranty
period, the additional warranty period of 90 days for
the repaired or replaced parts is to be given from the
date of such repairs or replacements. |
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7. |
Printer modification,
improper use, or maintenance by unauthorised and/or
non-certified service companies will void printer
warranty. Improper use includes, but is not limited to,
the use of consumables or any thermal carbon ribbon
which are not manufactured or authorized by SATO.
Physical damage to the print head, platen roller, or
cutter other in addition to that specified above will
also void the warranty. |
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8. |
Warranty service may be
obtained by returning the printer to any one of the SATO
Global Network Companies as listed below. The owner must
prepay all shipping charges to the address of one of
those listed companies and assume all risk of loss or
damage during transit. Proof of purchase verifying the
purchase date, or the original warranty registration,
must be included with the printer. |
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9. |
The owner will be notified
prior to any chargeable repair activity should the
warranty be voided. |
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10. |
The warranties provided
herein commonly cover and are applicable to the products
sold through the global SATO sales networks or channels
excluding those sold in Japan. The services under this
common warranty, unlike local warranties to be given
separately by each SATO group company, are to be
provided by any SATO group companies, regardless of the
place of purchase. |
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11. |
The foregoing
warranties are the only warranties provided by SATO in
connection with the products covered. All other
warranties, whether expressed or implied, are not valid;
including without limitation, implied warranties of
merchantability and fitness for a particular
application. |
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12. |
SATO shall not be
liable for any incidental or consequential damages,
loss, or expense arising from printer use or failure to
operate. And in no event shall SATO be liable for any
damages exceeding the printer purchase price.
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If you do not register your
printer with SATO, you might be required to present proof of
purchase to obtain warranty service.
Please contact one of the companies below for more detail on
processing warranty claims:
SATO Group Network
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North
& South America |
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SATO America Inc.
10350 Nations Ford Road Suite A Charlotte, North
Carolina 28273 USA
TEL: 1-704-644-1650
www.satoamerica.com |
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Europe |
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SATO Europe
Leuvensesteenweg 369, 1932 Sint-Stevens-Woluwe,
Brussels, Belgium
TEL: 32-2-788-80-00
www.sato-europe.com |
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SATO UK
Valley Road, Harwich, Essex CO12 4RR United Kingdom
TEL: +44-1255-240000
www.satouk.com |
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SATO
Deutschland GmbH
Schaberweg 28, 61348 Bad Homburg, Germany
TEL: +49 (0)-6172-6818-0
www.sato-europe.com |
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SATO
FRANCE
SAS
Parc d'activités - rue Jacques Messager
59175 TEMPLEMARS, France Tel:
+33-(0)3-20-62-96-40 Fax: +33 (0)3 20 62
96 55
www.sato-europe.com
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SATO Polska
Sp Z.o.o.
UI Okolna 2, 50-422 Wroclaw, Poland
TEL: 48-71-335-23-20
www.sato-polska.pl |
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Asia
/ Oceania |
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SATO Asia
Pacific PTE. LTD.
438A Alexandra Road #05-01/02 Alexandra Techno Park,
Singapore 119967
TEL: 65-6271-5300
www.satoasiapacific.com
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SATO Shangai
CO. LTD
307 Haining Road, ACE Bldg., 10th Floor, Hongkuo area,
Shanghai,
China 200080
TEL: 86-21-6306-8899
www.satochina.com
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SATO AUTO-ID
(THAILAND) CO., LTD
292/1 Moo 1 Theparak Road, Tumbol Theparak, Amphur Muang,
Samutprakarn 10270, Thailand
TEL: 662-736-4460
www.satoasiapacific.com |
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SATO
Malaysia SDN. BHD.
Suite B-08-11&12, Block B, Plaza Mont' Kiara No. 2,
Jalan Kiara Mont' Kiara, 50480 Kuala Lumpur, Malaysia
TEL: 60-3-6203-5950
www.satoasiapacific.com |
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